Privacy Policy

1. Introduction

TendarCare Health Services ("TendarCare," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

We understand the sensitive nature of healthcare information and take our responsibility to protect your personal and medical data seriously. This policy complies with applicable Nigerian data protection regulations and international best practices.

2. Information We Collect

2.1 Personal Information

When you register and use our platform, we collect:

• Identity Information: Full name, date of birth, gender, profile photo
• Contact Information: Email address, phone number, physical address
• Account Credentials: Username, password (encrypted), security questions
• Government-Issued IDs: For caregiver verification purposes

2.2 Health Information

To provide appropriate care services, we may collect:

• Medical history and current conditions
• Medications and allergies
• Emergency contact information
• Insurance information
• Physician information and referrals
• Digital prescriptions issued through our platform
• Service notes and care documentation

2.3 Payment Information

We collect payment information through our secure payment processors:

• Payment card details (processed by third-party payment gateways)
• Bank account information (for caregiver payouts)
• Transaction history
• Billing address

Note: We do not store your full credit card numbers or CVV codes on our servers. All payment processing is handled by PCI-compliant third-party processors.

2.4 Usage Information

We automatically collect certain information about your device and how you interact with our platform:

• Device information (type, operating system, browser type)
• IP address and location data
• Pages visited and features used
• Time and duration of visits
• Referring URLs
• Search queries within the platform

2.5 Location Information

With your permission, we collect precise location data to match you with nearby caregivers and provide accurate service delivery. You can disable location services through your device settings at any time.

3. How We Use Your Information

We use the information we collect to:

3.1 Provide Services

• Create and manage your account
• Match patients with appropriate caregivers
• Facilitate service bookings and scheduling
• Process payments through our escrow system
• Enable digital prescription management
• Provide customer support
• Verify service completion

3.2 Improve Our Platform

• Analyze usage patterns and trends
• Develop new features and services
• Conduct research and analytics
• Test and optimize platform performance
• Personalize your experience

3.3 Communication

• Send service-related notifications and updates
• Respond to your inquiries and requests
• Send appointment reminders
• Share important platform updates
• Conduct surveys and gather feedback
• Send promotional materials (with your consent)

3.4 Safety and Security

• Verify caregiver credentials and backgrounds
• Prevent fraud and unauthorized access
• Investigate and resolve disputes
• Enforce our terms and policies
• Comply with legal obligations
• Protect the rights and safety of our users

4. How We Share Your Information

We respect your privacy and only share your information in the following circumstances:

4.1 With Caregivers

When you book a service, we share relevant information with your assigned caregiver, including:

• Your name and contact information
• Service location
• Relevant medical information necessary for care
• Special instructions or requirements

4.2 With Service Providers

We work with third-party service providers who assist us in operating our platform:

• Payment processors (Paystack, Flutterwave)
• Cloud hosting services
• Email and SMS service providers
• Analytics platforms
• Customer support tools

These providers are bound by confidentiality agreements and are only permitted to use your information to provide services to us.

4.3 For Legal Reasons

We may disclose your information if required by law or in good faith belief that such action is necessary to:

• Comply with legal obligations or court orders
• Protect and defend our rights or property
• Prevent fraud or illegal activities
• Protect the safety of our users or the public
• Respond to government requests

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and your choices regarding your information.

5. Data Security

We implement industry-standard security measures to protect your information:

5.1 Technical Safeguards

• End-to-end encryption for sensitive data
• Secure Socket Layer (SSL/TLS) technology
• Regular security audits and penetration testing
• Firewall protection and intrusion detection
• Secure data centers with physical security controls
• Regular data backups and disaster recovery plans

5.2 Access Controls

• Multi-factor authentication for sensitive accounts
• Role-based access controls
• Regular access reviews and audits
• Secure password requirements
• Automatic session timeouts

5.3 Employee Training

All employees with access to personal information receive regular training on data protection and privacy best practices. Access to personal information is limited to employees who need it to perform their job functions.

6. Your Privacy Rights

You have the following rights regarding your personal information:

6.1 Access and Portability

You have the right to access your personal information and receive a copy in a portable format. You can download your data through your account settings or by contacting us.

6.2 Correction and Update

You can update your personal information at any time through your account settings. If you need assistance, please contact our support team.

6.3 Deletion

You can request deletion of your account and personal information. Please note that:

• Some information may be retained for legal or legitimate business purposes
• We may retain anonymized data for analytics
• Transaction records may be retained for accounting and tax purposes
• Deletion may take up to 30 days to process completely

6.4 Opt-Out

You can opt out of:

• Marketing communications (click "unsubscribe" in emails)
• Push notifications (adjust device settings)
• Location tracking (adjust device or browser settings)
• Cookie tracking (adjust browser settings)

6.5 Object to Processing

You can object to certain types of data processing. However, this may limit your ability to use certain features of our platform.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

7.1 Types of Cookies

• Essential Cookies: Required for platform functionality
• Performance Cookies: Help us improve platform performance
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how you use our platform
• Marketing Cookies: Used to deliver relevant advertisements

7.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality and your user experience.

8. Children's Privacy

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For pediatric care services, accounts must be created by a parent or legal guardian.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When we no longer need your information, we securely delete or anonymize it according to our data retention policy.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Sending an email to your registered email address
• Posting a notice on our platform
• Updating the "Last Updated" date at the top of this policy

Your continued use of our platform after such modifications constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: